(c) Orion Pictures – “Bull Durham” (1988)

SmarterTools is very pleased to announce the introduction of our new hosted help desk and customer service software: SmarterTrack.com. We’re here and we’re bringing the heat!

With the release of SmarterTrack.com, we’re once again disrupting the market by bringing enterprise-level features and functionality at a price point that is extremely easy to understand and unbelievably affordable for any business. ZendeskAssist.ly and Kayako had better watch out! SmarterTrack.com is here and we are the ONLY hosted help desk and customer service software you’ll ever need.

Benefits of SmarterTrack.com Over Other Customer Service Solutions

1. Extremely simple pricing model. Unlike other services, we charge a flat fee per agent and give users ALL of the functionality we have developed. This is the easiest and simplest way to price a service and eliminates the complexity of plans and the need to upgrade and downgrade, change tiers, etc.  Recently, one of our competitors introduced a per-minute fee for agents. What a nightmare, and how can you manage your budget with something like that? With SmarterTrack you know exactly what you’re getting and how much it’s going to cost, day after day and month after month.

2. Complete help desk and customer service software. Rather than pull together a bunch of features from a number of different providers, SmarterTrack.com gives you EVERYTHING you need to communicate with customers and end users:

  • Ticket system
  • Live chat
  • Call logging
  • VoIP integration
  • Self-service knowledge base
  • Workflow and Service Level Agreement (SLA) management
  • Full trend and summary reporting on EVERY feature
  • Foreign language support for KB articles, live chats and ticket responses
  • Full complement of Web services for complete automation and integration with CRMs, shopping carts, management platforms (Parallels, CPanel, custom built apps), and much more
  • Customizable, customer-facing Web portal that is SEO-friendly

The list goes on and on.

3. Quick and easy set up. You can have a working version of your help desk configured and ready to use in less than 5 minutes!

4. 30-day FREE trial and zero obligation if you decide to move on. (Though we know you won’t). Use our free trial for 30 days—no credit card needed to sign up—and get used to the interface and feature set. Once the trial period is over, it’s a simple matter to move to a subscription and you can add, remove and modify agents as needed at any time!

We could go on and on (and in future blog posts we probably will), but what it comes down to is simplicity and ease-of-use.