SmarterMail 11.x BETA Now Available

We’re excited to announce the BETA of the next version of our popular Windows mail server: SmarterMail 11.x. Over the last few major releases we focused on providing an incredibly powerful and user friendly Web interface that users would enjoy.  With this latest release, we kept the same look and appearance but rewrote the underlying architecture with the latest Internet technologies to dramatically improve the speed, reduce the size and increase compatibility with all the latest Internet browsers and tablets.

In addition, SmarterMail 11.x brings several new features, server side optimizations and fixes that continues to make SmarterMail compatible with the latest Internet trends.  As with all releases, we worked closely with customers and partners and while we couldn’t incorporate everyone’s ideas into this release, we prioritized our users’ wants to create a new version of SmarterMail that we think you’ll really like.

So let’s take a look at what’s new…

Tremendous Performance Increases

We spent a great deal of time benchmarking SmarterMail and then making changes to increase the level of performance across the board. In many instances we’ve seen increases of 70% or more in the speed and responsiveness of the SmarterMail 11.x interface. We’ve also seen huge decreases in memory and CPU usage, even under extremely heavy loads. All of this means that the product runs much quicker and much more efficiently than previous versions. Some of the changes we’ve made include:

  • Re-factored and completely re-wrote many areas of the web interface to reduce the amount of JavaScript code, CSS and HTML, making the entire web interface much faster, much more responsive and much lighter weight.
  • CSS files have been converted to LESS, making stylesheets much smaller and more efficient.
  • The button bars were re-factored to be lighter weight controls.
  • The context menus were re-factored to be lighter weight controls.
  • The date pickers were re-factored to be lighter weight controls.
  • The tree view controls were re-factored to be lighter weight controls.
  • Greatly increased the performance of the Web interface.
  • Replaced the message editor control with a more lightweight control.
  • SmarterMail Service memory has been drastically reduced using SpamAssasin.

As we mentioned in a blog post late last year, we feel efficiency IS a product feature, and SmarterMail 11.x really proves that point.

Simple Customization of the Webmail Interface

personalizationSmarterMail 11.x introduces a much simpler way for users to customize the look and feel of their webmail experience. Now, rather than having to access system files to create custom styles, users can simply override existing SmarterMail styles with their own variables or, more simply, by modifying the overall color scheme of the primary, secondary and hyperlink colors. Users can even drastically revise the look of the webmail interface. For example, by moving the navigation icons to a horizontal position versus their default vertical position. Of course, if the Domain Admin prefers the defaults, customization at the user level can be disabled, thereby preserving branding and corporate identity.

Significant Improvements to Microsoft Exchange ActiveSync

Note-2-Calendar_smCustomers using the Exchange ActiveSync (EAS) add-on enjoy the industry standard in syncing technologies for all mobile devices and will be ready for the next version of Microsoft Outlook for Windows that’s coming in Office 2013. With SmarterMail 11.x we’ve made some significant changes in how SmarterMail integrates EAS, including better handling of the most popular devices from Samsung, the Galaxy S III and Galaxy Note II, and seamless integration with their native email clients.

Changes to how SmarterTools products work with add-ons are often only available with major upgrades due to the agreements we have with our vendors and partners. Customers who stay current with Upgrade Protection are able to take full advantage of these changes and modifications, not to mention receive full version upgrades at no additional cost. In addition, with SmarterTools, you can reinstate your Upgrade Protection at any time and still receive a discount. And unlike our competitors, SmarterTools doesn’t force customers to purchase each incremental upgrade that’s available when reinstating Upgrade Protection.

IPv6 Now Available

With the dwindling availability of IPv4 addresses, more and more hosting companies and service providers are moving towards utilizing IPv6 addresses. In addition, there will come a point where businesses of all shapes and sizes need to begin using IPv6 addresses as well. SmarterMail 11.x is here to help ease that transition. In fact, implementation of IPv6 with SmarterMail 11.x is just as simple as IPv4 – there’s no learning curve, no hassles and essentially the same functionality is available for IPv6 addresses as for legacy IPs. End users won’t even be able to tell the difference!

Greater Calendar Control

new_calendar In SmarterMail 10.x we greatly increased the functionality of our calendaring, and with SmarterMail 11.x we’re continuing that trend. In this latest version, users can not only set the default view for their calendars in the Web interface (either daily, weekly, monthly or all appointment views) but users can also automatically clean out old calendar entries. Domain or System Administrators can also default the auto-clean feature for calendars, making it an ideal solution for those admins who want to keep their mail servers manageable and running as smoothly as possible.

spell_checker

Improved Spell Checking

No one likes to send emails with spelling errors. With SmarterMail 11.x we completely revised how spell checking works, greatly increasing the accuracy and adding in grammar support. In addition, the new spell checking ignores things like URLs and email addresses and users can select an option to force spell checking before their email is actually sent, which should help with those awkward misspellings and grammar mistakes. You can also add your own words to your own dictionary to further customize and simplify your communications.

contact_pictures

Personalize Your Contacts

With the growth in popularity of social networks, people are used to see whom they’re talking to when typing up messages. SmarterMail 11.x allows users to add pictures to their contacts, thereby putting a face to a name, as it were, when typing up emails or using the included live chat. Contact pictures will even carry over to third-party live chat clients like Adium or Pidgin so users always see the person they’re communicating with, regardless of medium. In addition, ActiveSync and CardDAV will synchronize contacts with your choice of Third-party applications.

New Features for System Administrators

As if the incredible performance increases won’t make their jobs easier enough, we’ve also included several new features, tools and improvements for System Administrators. Some of these include the ability to utilize an abuse detection rule that allows blocking of IP addresses that exceed a set number of authentication failures over a variety of protocols, the ability to delete IP address that no longer exist right from the IP address bindings page and the implementation of the UIDPlus extension for IMAP. System administrators can even search log files written to the MRS\App_Data\Logs folder from within the management interface and much more.

17 Different Spell-check Dictionaries Included

In addition to the improved spell checking, SmarterMail also includes dictionaries for 17 different languages. The languages supported include:

  • English (US+UK Combined) – DEFAULT
  • English (US), (Australia), (Canada), (UK)
  • French
  • German/German (Switzerland)
  • Greek
  • Hungarian
  • Italian
  • Norwegian
  • Polish
  • Portuguese/Portuguese (Brazil)
  • Russian
  • Spanish

Greater Support for International Customers

SmarterMail is a truly international product. With customers in well over 120 different countries, support for languages other than English is a priority. In addition, as SmarterMail’s adoption across the globe continues to rise, support for non-Western character sets is also essential. With SmarterMail 11.x we’ve not only included support for right-to-left languages in our Web interface, but we’ve also gone through the entire product and greatly simplified our language strings to make things much easier for automated translations and for customers who create their own translation files.

Is that it?

Of course not! SmarterMail 11.x has many more features and improvements. You’ll find them in the release notes we’ll post in the SmarterMail 11.x BETA forum, but here are a few more that might be of interest:

  • A new content filter action was added for flagging messages and setting their priority.
  • Print preview now includes a list of attachments, perfect for regulatory compliance.
  • Users can now set start dates and end dates for their auto-responders.
  • Status messages and tip text now drops down from the top of the page and no longer disrupts page flow.
  • Language strings have been simplified so that they are much easier to translate.
  • In the webmail interface, the message grid now adds a color to the subject of unread messages to better distinguish them from messages that have already been read.
  • The ability for SmarterMail to detect missing attachments when they should be present. For example, when a message contains the word “attachment” but no files are attached or the subject is empty.

Getting started with the BETA

To get your hands on the BETA simply visit the SmarterTools BETA release forum, where you’ll see how to:

  • Sign up for the BETA
  • Get a special BETA license key
  • Download the latest BETA release (we update it regularly)
  • Communicate with other BETA testers and the SmarterTools development team
  • Stay up-to-date on the latest release note and BETA news

Sign up for the BETA

SmarterTrack 9.x BETA Now Available

We’re excited to announce the BETA of the next version of our popular help desk: SmarterTrack 9.x. Over the last few major releases we focused on providing a Web interface for SmarterTrack that agents, managers, administrators and end users would find as simple as it was powerful.  With this latest release, we kept the same look and appearance but rewrote the underlying architecture with the latest Internet technologies to dramatically improve the speed, reduce the size and increase compatibility with all the latest Internet browsers and tablets.

In addition, SmarterTrack 9.x brings several new features, server side optimizations and fixes that continues to make SmarterTrack compatible with the latest Internet trends.  As with all releases, we worked closely with customers and partners and while we couldn’t incorporate everyone’s ideas into this release, we prioritized our users’ wants to create a new version of SmarterTrack that we think you’ll really like.

So let’s take a look at what’s new…

Tremendous Performance Increases

We spent a great deal of time benchmarking SmarterTrack and then making changes to increase the level of performance across the board. In many instances we’ve seen increases of 70% or more in the speed and responsiveness of the SmarterTrack 9.x interface. We’ve also seen huge decreases in memory and CPU usage, even under extremely heavy loads. All of this means that the product runs much quicker and much more efficiently than previous versions. Some of the changes we’ve made include:

  • Re-factored and completely re-wrote many areas of the web interface to reduce the amount of JavaScript code, CSS and HTML, making the entire web interface much faster, much more responsive and much lighter weight.
  • CSS files have been converted to LESS, making stylesheets much smaller and more efficient.
  • The button bars were re-factored to be lighter weight controls.
  • The context menus were re-factored to be lighter weight controls.
  • The date pickers were re-factored to be lighter weight controls.
  • The tree view controls were re-factored to be lighter weight controls.
  • Greatly increased performance of the Web interface.
  • Replaced the message editor control with a more lightweight control.

As we mentioned in a blog post late last year, we feel efficiency IS a product feature, and SmarterTrack 9.x really proves that point.

color_customization

Simple Customization for the Portal and Management Interface

SmarterTrack 9.x introduces a much simpler way for users to customize the look and feel of their management interface as well as the entire customer-facing Web portal. Now, rather than having to access system files to create custom styles, users can simply override existing SmarterTrack styles with their own variables or, more simply, by modifying the overall color scheme of the primary, secondary and hyperlink colors. Users can even drastically revise the look of the management interface. For example, by moving the navigation icons to a horizontal position versus their default vertical position. Of course, if an Administrator prefers the defaults, customization at the user level can be disabled, thereby preserving branding and corporate identity. Regardless, with these changes to the customization experience, web developers can more fully integrate a SmarterTrack help desk into an existing Web site.

kb_suggestions

Streamlined Knowledge Base Suggestion Process

Both live chat and ticketing are integral parts of any company focused on customer service. However, they shouldn’t be barriers to customers finding out information on their own. In fact, companies can cut support costs by better positioning self-help resources, making them more apparent and easier to use for their customers. With that in mind, SmarterTrack 9.x better integrates self-help options for issues prior to a live chat being sent to an agent or a ticket being submitted from the Web portal. After an end user types in their initial query they are presented with a new page that lists suggested knowledge base articles based on keywords and phrases that are contained in the live chat or ticket text. End users can then see potential solutions before communicating with customer support agents and possibly resolve their issues themselves.

spell_checker

Improved Spell Checking

No one likes to send replies to tickets or live chats with spelling errors. SmarterTrack 9.x offers a completely revised spell checking engine that greatly increases the accuracy of the spell check as well as adding in grammar support. The new spell check also ignores things like URLs and email addresses and allows agents to add words to their own personal dictionaries.

Better Mobile and Tablet Support

SmarterTrack was architected so that the experience a user gets from a browser on a tablet mirrors their experience in the browser on their desktop. With this latest release, the experience is even more fluid and enjoyable due to a complete revision of the HTML editor used to create and/or reply to tickets, create knowledge base articles and more. Now it’s even easier, and more efficient, for agents to work from anywhere, at any time, using the laptops or tablet devices. And of course, the mobile interface is still available for devices with smaller screens, like smart phones.

Greater Support for
International Customers

SmarterTrack is a truly international product. With customers in well over 120 different countries, support for languages other than English is a priority. In addition, as SmarterTrack’s adoption across the globe continues to rise, support for non-Western character sets is also essential. With SmarterTrack 9.x we’ve not only included support for right-to-left languages in the management interface and on the portal, but we’ve also gone through the entire product and greatly simplified our language strings to make things much easier for automated translations and for customers who create their own translations files.

17 Different Spell-check Dictionaries Included

In addition to the improved spell checking, SmarterTrack also includes dictionaries for 17 different languages. The languages supported include:
configure_dictionary

  • English (US+UK Combined) – DEFAULT
  • English (US), (Australia), (Canada), (UK)
  • French
  • German/German (Switzerland)
  • Greek
  • Hungarian
  • Italian
  • Norwegian
  • Polish
  • Portuguese/Portuguese (Brazil)
  • Russian
  • Spanish

These dictionaries are fully editable as well, so agents who speak multiple languages and use the dictionary of their choice and add words as needed.

Is that it?

Of course not! SmarterTrack 9.x has many more features and improvements. You’ll find them in the release notes we’ll post in the SmarterTrack 9.x BETA forum, but here are a few more that might be of interest:

  • Phone numbers now carry over from the login and user creation external provider.
  • Incoming or outgoing tickets created by agents can now be pinned to an agent when they are created.
  • Status messages and tip text now drops down from the top of the page and no longer disrupts page flow.
  • Language strings have been simplified so that they are much easier to translate.
  • SmarterTrack Communicator users can now designate calls, either incoming or outgoing, as “Personal” in order to prevent automated call logs.
  • Canned replies are now inserted into a ticket or chat wherever the cursor is located.
  • Duration now appears in the ticket grid so that agents and managers can see the total time a ticket has been worked on.
  • All default system emails were reviewed and rewritten to make them easier to understand.

Getting started with the BETA

To get your hands on the BETA simply visit the SmarterTools BETA forum, where you’ll see how to:

  • Sign up for the BETA
  • Get a special BETA license key
  • Download the latest BETA release (we update it regularly)
  • Communicate with other BETA testers and the SmarterTools development team
  • Stay up-to-date on the latest release note and BETA news

Sign up for the BETA

SmarterTrack 8.x BETA Available Now

SmarterTrack 8.x is turning out to be the largest and most important release of SmarterTrack since we originally released SmarterTicket, its precursor, back in 2004. We’ve always been committed to building products that offer enterprise-level features without the enterprise-level cost, and SmarterTrack 8.x is no exception. We took into account the feedback we’ve received from our customers through forum posts, feature requests and even face-to-face discussions and are pleased to announce the next release of our popular helpdesk and customer service software.

Getting started with the BETA

If you’re interested in getting your hands on the BETA, please visit the SmarterTrack 8.x BETA forum, where you’ll see how to:

  • Sign up for the BETA
  • Get a special BETA license key
  • Download the latest BETA release (we update it regularly)
  • Communicate with other BETA testers and the SmarterTools development team
  • Stay up-to-date on the latest release note and BETA news

Sign up for the BETA

Fully integrated softphone

SmarterTrack 8.x will have one of the most integrated SIP-compliant VoIP softphones of any helpdesk on the market and even includes multiple brand support. The softphone is configurable from within SmarterTrack, allowing all settings, profiles and agent information to be pushed to any desktop or laptop an agent logs into. This full-featured softphone includes the ability to transfer calls, automatically create call logs, displays incoming and outgoing communication history for a caller; can record incoming and outgoing calls; offers complete call analytics and allows businesses to keep all customer communications (tickets, live chats and call logs) in one location.

More user information

SmarterTrack 8.x continues to expand the amount of information about each customer by associating all communication within the helpdesk to a user’s email address and phone number. In addition, complete user statistics help you understand the frequency and method in which a customer communicates with your helpdesk. Finally, user comments have been added and can be displayed across tickets, live chats and call logs to help agents better assist customers.

Custom Fields

Easy access to custom fields

Custom fields are an incredibly powerful part of SmarterTrack. Some companies set up their helpdesks to: require users to provide answers to questions prior to starting tickets and live chats and store that information in custom fields; integrate with their existing billing systems and provisioning systems which automatically populate custom fields; allow agents to set custom fields based on information in ticket, live chats and call logs. With SmarterTrack 8.x, custom fields can now be placed in the communication area of tickets, live chats and call logs allowing the most critical of custom fields to be easily viewable and accessible. And as always, all custom fields can be associated to the Event system and can be fully reported on.

Completely revised task system

We’ve dramatically enhanced the tasks system. Tasks can now be assigned statuses like approved, in progress, on hold or completed and you can use the task scheduler to automatically create recurring tasks. Plus, managers can easily view global tasks by status or agent to get a better idea of what’s being worked on and when.

Customize with CSS

Customize your help desk without making changes to configuration files or changing skins! SmarterTrack 8.x allows system administrators to override CSS styles and customize the portal or management interface any way they want. So go ahead, move modules, change fonts or add a splash of color. Heck, redesign the whole portal. With custom CSS, you have the power to make your own design.

Simplify common actions into one click with manual events

Built upon SmarterTrack’s extensive event system, events can now be defined as manual. This means that instead of the system automatically triggering an event, a manual event can be created with specific criteria and actions that can be executed by an agent on a ticket, live chat or call log. Manual events can significantly increase the productivity of agents by eliminating the need to perform common actions individually; instead, multiple actions are performed with a single click. Here’s an example of how you might use this feature: you may want to transfer a ticket to another department, send a canned reply to the customer, adjust the custom fields in preparation to track the ticket, and SMS the agent that will receive the transferred ticket. Instead of an agent having to perform all of these actions separately, manual events can make all this happen with just one click!

Live Chat Agent Avatars

Get personal with avatars

Now you can add a personal touch to your tickets and live chats using agent avatars. Customers feel more at ease when they can see whom they’re dealing with. By using pictures of your agents, or even adding company or agent-specific avatars that are displayed during live chats and in tickets, you can help ensure your customers and end users stay in the right frame of mind throughout the entire support pipeline.

Custom RSS feeds

Feeding frenzy

Have a few RSS feeds you’d like to get in front of your customers? Perhaps you have separate RSS feeds for your blog, company news and social media accounts and want to make them easily accessible from one place? With SmarterTrack 8.x, you can centralize all of your important information in one location. You can even include feeds of your favorite news or industry blogs, further turning your portal into a true communication hub for your end users.

Better knowledge base management

We’ve revamped the knowledge base to make it easier to identify where articles are in the creation process and who is responsible for them. Now you can assign articles to agents, view a list of articles with broken links and quickly moderate customer feedback or ratings. Plus, see the path customers take as they browse your knowledge base: if they viewed another article prior, it’ll be listed as a referrer.

Improved helpdesk security

In an effort to build upon the need to fully separate different brands and departments, as well as to assist with the overall security of your helpdesk, agents now only see and interact with only those items that are assigned to their specific departments. In addition, take the security of your help desk up a notch by enforcing minimum password requirements for employee logins and enabling a setting that protects your system from brute force attacks by temporarily locking a user account if there are too many failed login attempts.

Improved categorization and organization

SmarterTrack 8.x introduces master categories. Configured by the system administrator, master categories are available on time logs and tasks to help managers see where an agent’s time is spent or to organize tasks related to a specific project.

Is that it?

Of course not! SmarterTrack 8.x has more features and improvements. You’ll find them all in the release notes we’ll post in the SmarterTrack 8.x BETA forum, but here are a few more that might be of interest:

  • Ticket responses can now be saved as drafts, so agents can come back and work on them later.
  • System administrators can now exclude response times that elapsed outside of business hours to ensure more accurate reporting.
  • The last agent to sign out of live chats or go AFK can now receive a warning message to lower the odds that your helpdesk goes unmanned.
  • Brand management is much simpler, even for companies with only one brand!
  • We made many more changes to the interface to increase the speed and responsiveness on both desktops and mobile devices. We also made modifications to regain much needed real estate, which is especially noticeable on tablets (like the new iPad) and on Android devices.

SmarterMail 9.x Beta Available Now!

The BETA for SmarterMail 9.x has arrived and there’s something for everyone in the next iteration of our world-class mail and collaboration server:
  • Revised interface and back-end programming to increase speed and performance and to enhance mobility
  • Even better synchronization of email, contacts and tasks using Microsoft’s latest synchronization technology
  • Better integration with Microsoft Outlook 2011 for Mac and Outlook 2012 for Windows
  • Instant messaging brings instant communication
  • Simpler and smoother installation and setup process

Getting Started with the BETA

If you’re interested in getting your hands on the BETA, please visit the SmarterMail 9.x BETA forum, where you’ll see how to:

  • Sign up for the BETA
  • Get a special BETA license key
  • Download the latest BETA release – it’s being updated regularly
  • Communicate with other users and the SmarterTools development team
  • Follow the latest BETA release and stay  up-to-date on the latest release notes

Sign up for the BETA

SmarterMail wen interface shown on an Apple iPad

Focus on the interface – increasing speed and mobility

Are you ready for an incredibly powerful and fast web interface that can be used across desktops and tablets (including iPad and Android)?  Now you have it! With SmarterMail 9.x, we have optimized the web interface for even the slowest of tablets while making it “XOOM” on desktops.  We believe users deserve the full SmarterMail experience across all platforms, whether your using a mouse or a touch interface.

Outlook interface synchronized with SmarterMail through EWS

Outlook and SmarterMail!

SmarterMail 9.x is one of the only mail servers (including Microsoft Exchange) to support Exchange Web Services (EWS).  EWS is Microsoft’s new technology allowing Microsoft Outlook to connect natively and seamlessly with a mail server.  Currently, Microsoft Outlook 2011 for Mac supports EWS and the upcoming Microsoft Outlook 2012 for Windows will support it as well.  EWS is intended to replace the old and antiquated MAPI technology, allowing for much faster communication and access to the latest technologies, and joins the existing methods already provided for connecting Microsoft Outlook and SmarterMail together!

More SYNC friendly

Ice Cream Sandwich, iOS 5, Mango, Lion and more!  The industry is ever evolving and so is SmarterMail as it continues to focus on improvements in supporting the latest technologies.  Whether you or a user wants to try a new mobile phone, tablet or OS you can be assured SmarterMail will meet your needs.

SmarterMail instant messenger interface

Email is good
but instant is GREAT!

No matter the size of an organization, the ability to communicate securely and instantly is crucial.  SmarterMail 9.x integrates an Instant Messenger seamlessly without any additional configuration.  Whether you’re logged into the Web Interface or would like to use a Jabber client on your desktop, tablet or mobile device, communicating with other users in your organization is great!

Simpler, smoother
installation and setup

Although SmarterMail is one of the easiest and more lightweight mail servers on the market, we have not stopped improving the process to get new servers installed and setup!   SmarterMail 9.x introduces an updated getting started wizard with multiple walkthrough videos to help simplify the process.

Is that it?

SmarterMail 9.x has many more features and improvements.  Below is a quick overview of some that may be of interest:

  • Outgoing Mail Quarantine – messages flagged as spam or as a virus can now be quarantined for review to better understand why they were blocked and who was blocked.
  • Appointment Conflict Notification – when making appointments from Web mail, SmarterMail automatically notifies you of conflicts between your attendees.
  • Administrative logging – all system and domain setting changes are now logged for auditing purposes.
  • Sender Match to Authenticated Address – a heavily requested feature to require the authenticated email address also be the email address used as the sender’s “From” address. 
  • APS Integration – SmarterTools is now providing APS packages for Parallels’ control panels for more comprehensive integration
  • Web Services – additional web services have been made available to further automate the provisioning and configuration of SmarterMail

What to Expect from SmarterStats 7.x

 Good products improve, but great products evolve.

With that in mind, we’re pleased to announce that the beta of SmarterStats 7.x will begin Tuesday, October 25, and with it we’re going to once again re-define what the term “web analytics” means. Gone are the days when a site owner relied solely on views, visits and hits. Now they expect a full suite of tools to manage their entire online presence, a product that offers a more all-encompassing set of analytics for insight into how their business is performing on the Web. These include:

  • Search Engine Optimization analytics
  • Site optimization and performance analytics
  • Visitor and traffic analytics
  • Search engine spider and bot analytics
  • The ability to fully mine data and create customized analytics

SmarterStats 7.x is the answer.

Getting Started with the BETA

If you’re interested in getting your hands on the BETA, the first step is to visit a special topic we set up in our community forum specifically for the SmarterStats 7.x BETA. In this forum post you’ll see how to:

  • Compete the BETA sign up process
  • Get a special BETA license key
  • Communicate with other users and the SmarterTools development team
  • Follow the latest BETA release and stay up-to-date on the latest release notes

Sign up for the BETA

Your site’s broken – now what?

Site Tuning feature of SmarterStatsDid you realize that things like broken links, excessive linking or even using multiple redirects could hurt your site’s search rank? These problems, as well as many others, can adversely affect how your site is spidered by Google, Yahoo!, Bing and even international search engines and could lead to entire sections of your website being excluded from search results. SmarterStats 7.x offers new Site Tuning functionality that scans your site for over 20 different problems that are commonly found to hurt a site’s search rank, problems that are often hidden, even if a site’s content is fully optimized.
Graphs showing a page's performance statistics

SmarterStats interface displayed on an Apple iPad

Better, faster and more
mobile results

All of the information contained within SmarterStats 7.x is now truly at your fingertips. We optimized the reporting functionality, presentation of data and the entire interface to work flawlessly on both the desktop as well as on mobile devices. Page speed is significantly increased and all features of SmarterStats are fully compatible with touch screens so that you can view all of your crucial information regardless of where you are or whether you’re using an Apple, Android or even Windows mobile device.

¿Quien es?

Language selection for email reportsWant to explore your international reach? It’s easier with SmarterStats 7.x. Sure, SmarterStats always supported international search engines, but with international traffic, especially people coming from Asia or other locations that use non-English character sets, the traffic stats could get a bit muddled. With 7.x, URLs with foreign character sets, like Russian or Chinese, are fully supported and encoded properly. In addition, if you have foreign users you want to send email reports to, you can now send them in the recipient’s preferred language.
Geographic breakdown of website traffic

Significantly reduce space requirements

file compression diagramIt’s no secret that web server logs can grow pretty large and take up a lot of precious space on a server. SmarterStats 7.x can help reduce that space requirement by reading compressed logs in either .zip or .gzip format. For small businesses looking for ways to save money, allowing log files to be compressed to a fraction of their size, without losing the ability to glean crucial data from them, can mean thousands of dollars in savings over the course of a year.

And there’s more…

SmarterStats 7.x has a number of additional new features and product enhancements, including:

  • Pay attention to detail with new page views that make performance and traffic stats, as well as page tuning details, available on a page-by-page basis
  • Create page aliases – perfect for adding common names to unique page URLs – right from a page’s detail view
  • Easily retrieve lost user passwords with a new password reset feature
  • Greater detail means better understanding of your site’s popularity – we completely revamped the way SmarterStats 7.x understands a browser’s user agent, thereby giving you a better understanding of any new browsers, new devices or even new operating systems being used to traverse your website
  • More info at your disposal – we added in several new reports, including “bounce rate” reports that tell you when visitors come to your site then immediately leave without moving beyond their entry page and entry/exit page reports that tell you which pages are the most popular entry and exit points of your site.
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