SmarterMail 11.x BETA Now Available

We’re excited to announce the BETA of the next version of our popular Windows mail server: SmarterMail 11.x. Over the last few major releases we focused on providing an incredibly powerful and user friendly Web interface that users would enjoy.  With this latest release, we kept the same look and appearance but rewrote the underlying architecture with the latest Internet technologies to dramatically improve the speed, reduce the size and increase compatibility with all the latest Internet browsers and tablets.

In addition, SmarterMail 11.x brings several new features, server side optimizations and fixes that continues to make SmarterMail compatible with the latest Internet trends.  As with all releases, we worked closely with customers and partners and while we couldn’t incorporate everyone’s ideas into this release, we prioritized our users’ wants to create a new version of SmarterMail that we think you’ll really like.

So let’s take a look at what’s new…

Tremendous Performance Increases

We spent a great deal of time benchmarking SmarterMail and then making changes to increase the level of performance across the board. In many instances we’ve seen increases of 70% or more in the speed and responsiveness of the SmarterMail 11.x interface. We’ve also seen huge decreases in memory and CPU usage, even under extremely heavy loads. All of this means that the product runs much quicker and much more efficiently than previous versions. Some of the changes we’ve made include:

  • Re-factored and completely re-wrote many areas of the web interface to reduce the amount of JavaScript code, CSS and HTML, making the entire web interface much faster, much more responsive and much lighter weight.
  • CSS files have been converted to LESS, making stylesheets much smaller and more efficient.
  • The button bars were re-factored to be lighter weight controls.
  • The context menus were re-factored to be lighter weight controls.
  • The date pickers were re-factored to be lighter weight controls.
  • The tree view controls were re-factored to be lighter weight controls.
  • Greatly increased the performance of the Web interface.
  • Replaced the message editor control with a more lightweight control.
  • SmarterMail Service memory has been drastically reduced using SpamAssasin.

As we mentioned in a blog post late last year, we feel efficiency IS a product feature, and SmarterMail 11.x really proves that point.

Simple Customization of the Webmail Interface

personalizationSmarterMail 11.x introduces a much simpler way for users to customize the look and feel of their webmail experience. Now, rather than having to access system files to create custom styles, users can simply override existing SmarterMail styles with their own variables or, more simply, by modifying the overall color scheme of the primary, secondary and hyperlink colors. Users can even drastically revise the look of the webmail interface. For example, by moving the navigation icons to a horizontal position versus their default vertical position. Of course, if the Domain Admin prefers the defaults, customization at the user level can be disabled, thereby preserving branding and corporate identity.

Significant Improvements to Microsoft Exchange ActiveSync

Note-2-Calendar_smCustomers using the Exchange ActiveSync (EAS) add-on enjoy the industry standard in syncing technologies for all mobile devices and will be ready for the next version of Microsoft Outlook for Windows that’s coming in Office 2013. With SmarterMail 11.x we’ve made some significant changes in how SmarterMail integrates EAS, including better handling of the most popular devices from Samsung, the Galaxy S III and Galaxy Note II, and seamless integration with their native email clients.

Changes to how SmarterTools products work with add-ons are often only available with major upgrades due to the agreements we have with our vendors and partners. Customers who stay current with Upgrade Protection are able to take full advantage of these changes and modifications, not to mention receive full version upgrades at no additional cost. In addition, with SmarterTools, you can reinstate your Upgrade Protection at any time and still receive a discount. And unlike our competitors, SmarterTools doesn’t force customers to purchase each incremental upgrade that’s available when reinstating Upgrade Protection.

IPv6 Now Available

With the dwindling availability of IPv4 addresses, more and more hosting companies and service providers are moving towards utilizing IPv6 addresses. In addition, there will come a point where businesses of all shapes and sizes need to begin using IPv6 addresses as well. SmarterMail 11.x is here to help ease that transition. In fact, implementation of IPv6 with SmarterMail 11.x is just as simple as IPv4 – there’s no learning curve, no hassles and essentially the same functionality is available for IPv6 addresses as for legacy IPs. End users won’t even be able to tell the difference!

Greater Calendar Control

new_calendar In SmarterMail 10.x we greatly increased the functionality of our calendaring, and with SmarterMail 11.x we’re continuing that trend. In this latest version, users can not only set the default view for their calendars in the Web interface (either daily, weekly, monthly or all appointment views) but users can also automatically clean out old calendar entries. Domain or System Administrators can also default the auto-clean feature for calendars, making it an ideal solution for those admins who want to keep their mail servers manageable and running as smoothly as possible.

spell_checker

Improved Spell Checking

No one likes to send emails with spelling errors. With SmarterMail 11.x we completely revised how spell checking works, greatly increasing the accuracy and adding in grammar support. In addition, the new spell checking ignores things like URLs and email addresses and users can select an option to force spell checking before their email is actually sent, which should help with those awkward misspellings and grammar mistakes. You can also add your own words to your own dictionary to further customize and simplify your communications.

contact_pictures

Personalize Your Contacts

With the growth in popularity of social networks, people are used to see whom they’re talking to when typing up messages. SmarterMail 11.x allows users to add pictures to their contacts, thereby putting a face to a name, as it were, when typing up emails or using the included live chat. Contact pictures will even carry over to third-party live chat clients like Adium or Pidgin so users always see the person they’re communicating with, regardless of medium. In addition, ActiveSync and CardDAV will synchronize contacts with your choice of Third-party applications.

New Features for System Administrators

As if the incredible performance increases won’t make their jobs easier enough, we’ve also included several new features, tools and improvements for System Administrators. Some of these include the ability to utilize an abuse detection rule that allows blocking of IP addresses that exceed a set number of authentication failures over a variety of protocols, the ability to delete IP address that no longer exist right from the IP address bindings page and the implementation of the UIDPlus extension for IMAP. System administrators can even search log files written to the MRS\App_Data\Logs folder from within the management interface and much more.

17 Different Spell-check Dictionaries Included

In addition to the improved spell checking, SmarterMail also includes dictionaries for 17 different languages. The languages supported include:

  • English (US+UK Combined) – DEFAULT
  • English (US), (Australia), (Canada), (UK)
  • French
  • German/German (Switzerland)
  • Greek
  • Hungarian
  • Italian
  • Norwegian
  • Polish
  • Portuguese/Portuguese (Brazil)
  • Russian
  • Spanish

Greater Support for International Customers

SmarterMail is a truly international product. With customers in well over 120 different countries, support for languages other than English is a priority. In addition, as SmarterMail’s adoption across the globe continues to rise, support for non-Western character sets is also essential. With SmarterMail 11.x we’ve not only included support for right-to-left languages in our Web interface, but we’ve also gone through the entire product and greatly simplified our language strings to make things much easier for automated translations and for customers who create their own translation files.

Is that it?

Of course not! SmarterMail 11.x has many more features and improvements. You’ll find them in the release notes we’ll post in the SmarterMail 11.x BETA forum, but here are a few more that might be of interest:

  • A new content filter action was added for flagging messages and setting their priority.
  • Print preview now includes a list of attachments, perfect for regulatory compliance.
  • Users can now set start dates and end dates for their auto-responders.
  • Status messages and tip text now drops down from the top of the page and no longer disrupts page flow.
  • Language strings have been simplified so that they are much easier to translate.
  • In the webmail interface, the message grid now adds a color to the subject of unread messages to better distinguish them from messages that have already been read.
  • The ability for SmarterMail to detect missing attachments when they should be present. For example, when a message contains the word “attachment” but no files are attached or the subject is empty.

Getting started with the BETA

To get your hands on the BETA simply visit the SmarterTools BETA release forum, where you’ll see how to:

  • Sign up for the BETA
  • Get a special BETA license key
  • Download the latest BETA release (we update it regularly)
  • Communicate with other BETA testers and the SmarterTools development team
  • Stay up-to-date on the latest release note and BETA news

Sign up for the BETA

SmarterTrack 9.x BETA Now Available

We’re excited to announce the BETA of the next version of our popular help desk: SmarterTrack 9.x. Over the last few major releases we focused on providing a Web interface for SmarterTrack that agents, managers, administrators and end users would find as simple as it was powerful.  With this latest release, we kept the same look and appearance but rewrote the underlying architecture with the latest Internet technologies to dramatically improve the speed, reduce the size and increase compatibility with all the latest Internet browsers and tablets.

In addition, SmarterTrack 9.x brings several new features, server side optimizations and fixes that continues to make SmarterTrack compatible with the latest Internet trends.  As with all releases, we worked closely with customers and partners and while we couldn’t incorporate everyone’s ideas into this release, we prioritized our users’ wants to create a new version of SmarterTrack that we think you’ll really like.

So let’s take a look at what’s new…

Tremendous Performance Increases

We spent a great deal of time benchmarking SmarterTrack and then making changes to increase the level of performance across the board. In many instances we’ve seen increases of 70% or more in the speed and responsiveness of the SmarterTrack 9.x interface. We’ve also seen huge decreases in memory and CPU usage, even under extremely heavy loads. All of this means that the product runs much quicker and much more efficiently than previous versions. Some of the changes we’ve made include:

  • Re-factored and completely re-wrote many areas of the web interface to reduce the amount of JavaScript code, CSS and HTML, making the entire web interface much faster, much more responsive and much lighter weight.
  • CSS files have been converted to LESS, making stylesheets much smaller and more efficient.
  • The button bars were re-factored to be lighter weight controls.
  • The context menus were re-factored to be lighter weight controls.
  • The date pickers were re-factored to be lighter weight controls.
  • The tree view controls were re-factored to be lighter weight controls.
  • Greatly increased performance of the Web interface.
  • Replaced the message editor control with a more lightweight control.

As we mentioned in a blog post late last year, we feel efficiency IS a product feature, and SmarterTrack 9.x really proves that point.

color_customization

Simple Customization for the Portal and Management Interface

SmarterTrack 9.x introduces a much simpler way for users to customize the look and feel of their management interface as well as the entire customer-facing Web portal. Now, rather than having to access system files to create custom styles, users can simply override existing SmarterTrack styles with their own variables or, more simply, by modifying the overall color scheme of the primary, secondary and hyperlink colors. Users can even drastically revise the look of the management interface. For example, by moving the navigation icons to a horizontal position versus their default vertical position. Of course, if an Administrator prefers the defaults, customization at the user level can be disabled, thereby preserving branding and corporate identity. Regardless, with these changes to the customization experience, web developers can more fully integrate a SmarterTrack help desk into an existing Web site.

kb_suggestions

Streamlined Knowledge Base Suggestion Process

Both live chat and ticketing are integral parts of any company focused on customer service. However, they shouldn’t be barriers to customers finding out information on their own. In fact, companies can cut support costs by better positioning self-help resources, making them more apparent and easier to use for their customers. With that in mind, SmarterTrack 9.x better integrates self-help options for issues prior to a live chat being sent to an agent or a ticket being submitted from the Web portal. After an end user types in their initial query they are presented with a new page that lists suggested knowledge base articles based on keywords and phrases that are contained in the live chat or ticket text. End users can then see potential solutions before communicating with customer support agents and possibly resolve their issues themselves.

spell_checker

Improved Spell Checking

No one likes to send replies to tickets or live chats with spelling errors. SmarterTrack 9.x offers a completely revised spell checking engine that greatly increases the accuracy of the spell check as well as adding in grammar support. The new spell check also ignores things like URLs and email addresses and allows agents to add words to their own personal dictionaries.

Better Mobile and Tablet Support

SmarterTrack was architected so that the experience a user gets from a browser on a tablet mirrors their experience in the browser on their desktop. With this latest release, the experience is even more fluid and enjoyable due to a complete revision of the HTML editor used to create and/or reply to tickets, create knowledge base articles and more. Now it’s even easier, and more efficient, for agents to work from anywhere, at any time, using the laptops or tablet devices. And of course, the mobile interface is still available for devices with smaller screens, like smart phones.

Greater Support for
International Customers

SmarterTrack is a truly international product. With customers in well over 120 different countries, support for languages other than English is a priority. In addition, as SmarterTrack’s adoption across the globe continues to rise, support for non-Western character sets is also essential. With SmarterTrack 9.x we’ve not only included support for right-to-left languages in the management interface and on the portal, but we’ve also gone through the entire product and greatly simplified our language strings to make things much easier for automated translations and for customers who create their own translations files.

17 Different Spell-check Dictionaries Included

In addition to the improved spell checking, SmarterTrack also includes dictionaries for 17 different languages. The languages supported include:
configure_dictionary

  • English (US+UK Combined) – DEFAULT
  • English (US), (Australia), (Canada), (UK)
  • French
  • German/German (Switzerland)
  • Greek
  • Hungarian
  • Italian
  • Norwegian
  • Polish
  • Portuguese/Portuguese (Brazil)
  • Russian
  • Spanish

These dictionaries are fully editable as well, so agents who speak multiple languages and use the dictionary of their choice and add words as needed.

Is that it?

Of course not! SmarterTrack 9.x has many more features and improvements. You’ll find them in the release notes we’ll post in the SmarterTrack 9.x BETA forum, but here are a few more that might be of interest:

  • Phone numbers now carry over from the login and user creation external provider.
  • Incoming or outgoing tickets created by agents can now be pinned to an agent when they are created.
  • Status messages and tip text now drops down from the top of the page and no longer disrupts page flow.
  • Language strings have been simplified so that they are much easier to translate.
  • SmarterTrack Communicator users can now designate calls, either incoming or outgoing, as “Personal” in order to prevent automated call logs.
  • Canned replies are now inserted into a ticket or chat wherever the cursor is located.
  • Duration now appears in the ticket grid so that agents and managers can see the total time a ticket has been worked on.
  • All default system emails were reviewed and rewritten to make them easier to understand.

Getting started with the BETA

To get your hands on the BETA simply visit the SmarterTools BETA forum, where you’ll see how to:

  • Sign up for the BETA
  • Get a special BETA license key
  • Download the latest BETA release (we update it regularly)
  • Communicate with other BETA testers and the SmarterTools development team
  • Stay up-to-date on the latest release note and BETA news

Sign up for the BETA

SmarterStats 8.x BETA Now Available

We’re excited to announce the BETA of the next version of our popular business analytics product: SmarterStats 8.x. Over the last few major releases we focused on providing a Web interface for SmarterStats that administrators and end users would find as simple as it was powerful.  With this latest release, we kept the same look and appearance but rewrote the underlying architecture with the latest Internet technologies to dramatically improve the speed, reduce the size and increase compatibility with all the latest Internet browsers and tablets.

In addition, SmarterStats 8.x brings several new features, server side optimizations and fixes that continues to make SmarterStats compatible with the latest Internet trends.  As with all releases, we worked closely with customers and partners and while we couldn’t incorporate everyone’s ideas into this release, we prioritized our users’ wants to create a new version of SmarterStats that we think you’ll really like.

So let’s take a look at what’s new…

Tremendous Performance Increases

We spent a great deal of time benchmarking SmarterStats and then making changes to increase the level of performance across the board. In many instances we’ve seen increases of 70% or more in the speed and responsiveness of the SmarterStats 8.x interface. We’ve also seen huge decreases in memory and CPU usage, not to mention much faster importing of log files, even under extremely heavy loads. All of this means that the product runs much quicker and much more efficiently than previous versions. Some of the changes we’ve made include:

  • Re-factored and completely re-wrote many areas of the web interface to reduce the amount of JavaScript code, CSS and HTML, making the entire web interface much faster, much more responsive and much lighter weight.
  • CSS files have been converted to LESS, making stylesheets much smaller and more efficient.
  • The button bars were re-factored to be lighter weight controls.
  • The context menus were re-factored to be lighter weight controls.
  • The date pickers were re-factored to be lighter weight controls.
  • The tree view controls were re-factored to be lighter weight controls.
  • Greatly increased the performance of the Web interface.

As we mentioned in a blog post late last year, we feel efficiency IS a product feature, and SmarterStats 8.x really proves that point.

Auto-detection of Log Files

One of the major hassles with setting up a site in SmarterStats is accurately labeling the log file type that the site uses. This is especially a problem when managing a mixed-platform environment: Linux and Windows servers. SmarterStats 8.x greatly simplifies the process of adding in new sites as it will now auto-detect the log file type when the site begins processing. Having SmarterStats auto-detect the log file type will make setting up mixed-mode sites much easier for most System Administrators.

New Support for Rotating Logs

It’s no surprise that log files can take up a lot of valuable disk space. In some environments, particularly those running Linux and Apache, System Administrators conserve system disk space by rotating log files. That means they will allow a log file to grow to a certain size or for a certain time, then move it and rename the file (most commonly by adding a date stamp) and instruct the web server to begin writing a new log file for data. While it is a simple way to conserve space, it can be difficult to report on those rotated logs. SmarterStats 8.x now fully supports the rotation of log files and can easily manage, import and report on rotated log files.

Greater Support for International Customers

SmarterStats is a truly international product. With customers in well over 120 different countries, support for languages other than English is a priority. In addition, as SmarterStats’ adoption across the globe continues to rise, support for non-Western character sets is also essential. With SmarterStats 8.x we’ve not only included support for right-to-left languages in the management interface and on the portal, but we’ve also gone through the entire product and greatly simplified our language strings to make things much easier for automated translations and for customers who create their own translations files.

Is that it?

Of course not! SmarterStats 8.x has many more features and improvements. You’ll find them in the release notes we’ll post in the SmarterStats 8.x BETA forum, but here are a few more that might be of interest:

  • The list of sites sites can now be filtered by server in SmarterStats Enterprise, making it much easier for administrators to review sites from server to server.
  • Geographic reports now include Unique Visitor counts.
  • Email reports will now wait until data is available before they are sent out.
  • SmarterStats will now detect the integrity of SEO searches, and update automatically if search engines change.
  • Status messages and tip text now drops down from the top of the page and no longer disrupts the page flow.
  • Geographic database updated with new IP information.
  • Renamed or compressed log files will no longer be re-imported as if they were new.
  • Exporting report data now saves the file as the report’s name rather than “ExportedData”.

Getting started with the BETA

To get your hands on the BETA simply visit the SmarterTools BETA forum, where you’ll see how to:

  • Sign up for the BETA
  • Get a special BETA license key
  • Download the latest BETA release (we update it regularly)
  • Communicate with other BETA testers and the SmarterTools development team
  • Stay up-to-date on the latest release note and BETA news

Sign up for the BETA

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