3 Tips To Speed Up Workstation Deployment

April 13, 2011 by

Who actually enjoys sitting around waiting for an installation to complete? Working with developers, one of the tasks I am constantly being asked for in IT is to provision test workstations and virtual machines. Often, I found deploying these stations was time consuming and distracting due to the amount of interaction the installations demanded.

After a few weeks of re-imaging laptops and virtual machines, I was sick of staring at the progress bar. I sought out a way to automate this process not only to speed up the time it takes to install, but to also automate the entire process so I wouldn’t be interrupted by constant prompts. The following are three actions I took to automate and speed up the entire deployment process.

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Benefits of a SmarterTools Partnership

April 7, 2011 by

SmarterTools offers a variety of opportunities for potential partners. Having several options gives different types of companies the opportunity to select the partnership that best fitstheir overall business, not to mention their business goals. As I am a SmarterTools sales representative that works closely with all of our partners, I wanted to give some insight into the partnerships we offer and explain each in a bit more detail.

The Bundle Provider

This partnership means that partners can give away—at no cost—a SmarterTools Bundle whenever one of their customers purchases a Windows VPS, dedicated server, orother qualifying software. The bundle has an $800 retail value and consists of full licenses of the most current versions ofSmarterMail Professional (250 mailboxes), SmarterStats Professional (50 sites) and SmarterTrack Professional (2 agents). These are fully functional licenses and once they are distributed, they belong to the customer forever.

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Integrating VoIP with Your SmarterTrack Help Desk

April 5, 2011 by

Since releasing SmarterTrack 6.x earlier this year, the single new feature we’ve seen the most customer interest in is VoIP integration. In fact, most of our sales inquiries regarding this new feature asked the same few questions, which I’ve answered below…

How can our company benefit from integrating our VoIP phone system with our help desk software?

Speaking broadly, managing your Web and phone channels from a single program will help you increase sales, screen leads and improve overall customer satisfaction. More specifically, by implementing SmarterTrack’s VoIP feature, you can ensure all calls are logged and any necessary follow-up action is taken in a timely manner. This is because SmarterTrack will automatically populate call log fields like the subject, customer phone number, customer name, email address, assigned group and agent fields whenever your agents receive a phone call.

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